Privacy & Legal Information
Privacy Policy
Thank you for visiting the Cook’s Direct website and reviewing our privacy policy. Our privacy policy is simple: we will collect no personal information about you when you visit our website unless you choose to provide that information to us. Cook’s does not rent, sell or exchange information about its customers.
Information Collected and Stored Automatically:
The Cook’s web server collects and saves only the default information customarily logged by World Wide Web server software. Specifically, for each http request received, the date and time, the originating IP address, the object requested, and the completion status of the request is collected and saved. We may analyze these logs to determine the traffic through the server in hits, the number of pages served, and the level of demand for pages of interest during a limited period of time. We may also review access to particular pages to determine any statistics that may be of value to Cook’s in establishing priorities and updating the site or it's contents to better accomplish our mission and provide quality services and products to our customers.
E-mail Inquiries to Cook’s:
All e-mail correspondence submitted to Cook’s is saved for the express purposes of maintaining a documented history of our ability to fulfill your request. We do not collect personal information for any purpose other than to respond to you. Cook’s does not rent, sell or exchange information about its customers. We only share the information you give us with third parties when input from that individual or organization is needed to respond to your inquiry. We do however analyze information collected in email inquiries to determine areas of interest to our customers or topics for discussion in the News & Specials section that would be of value to add to the website and enhance the user experience. Accuracy and Security of Customer Information
Cook’s makes all reasonable efforts to ensure that the customer information it maintains is accurate, timely and secure. Cook’s will monitor and adopt, as appropriate, new technological developments that are designed to aid in ensuring the accuracy and security of customer information. Cook’s enforces its policies in regard to gathering, access and use of personal customer information by its employees and authorized third parties. Links to Other Sites:
Cook’s has links to other web sites. Once you link to another site, you are subject to the privacy policy of the new site. Use of Cookies:
Cook’s uses "cookies" to help personalize your online experience with us. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. A cookie will tell the Web server that you have returned to a specific page. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the certain website features. Legal Information
SITE TERMS
BY PURCHASING FROM US, YOU AGREE TO THESE TERMS AND CONDITIONS. No other terms shall apply except as agreed in writing signed by us. We reserve the right to correct typographic errors and reject orders. Prices, title and risk of loss are F.O.B. our warehouse. Prices don't include taxes or shipment and may be changed without notice. Payment due within 30 days of shipment, net on open account less 2% for payment within 10 days of shipment. Visa, MasterCard, and American Express accepted for net invoice amount. Credit card arrangements subject to change. Open accounts available on approval. RETURNS
All items to be returned must be authorized by Cook's Direct, Inc before return. Some items are subject to a 20% to 50% restocking charge and return freight charges. Call 1-800-956-5571 for assistance. Please note the exceptions below:
- Returned items must be unused, undamaged, returned intact with original materials. Specially ordered or custom items cannot be returned.
- It is important that you fully inspect and count your cartons “before” you sign for them. If you have shortages, damages, or problems, you should note this on the delivery receipt.
- If you have visible damage on any portion of your order, you should refuse those boxes that are damaged. Look for crushed corners, wetness, and punctures. If the delivery contains equipment, please inspect all parts of the equipment before signing. If a full inspection is not possible, please make a note on the bill of lading that you will inspect at a later time (must be within 24 hours of receipt).
Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the restocking fee and return shipping charges.
If you have any questions regarding your order, contact our customer service team. We can help you with tracking shipments, product returns, and copies of supporting documents, warranty information, installation questions, and any questions about existing orders!
Are you looking for product specifications, features, or the right product for the job? Give us a call. We have an enormous library and access to hundreds of manufacturers.
Sales: 1-800-956-5571
Fax: 1-800-956-6822
Address: Cook's Direct, Inc; 27725 Diehl Rd; Warrenville, IL 60555
E-Mail: customerservice@cooksdirect.com
LIMITED WARRANTY
Our only warranty obligation is to replace any item proved defective in material or workmanship. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE, ARE DISCLAIMED. LIABILITY
WE SHALL NOT BE LIABLE IN CONTRACT, WARRANTY, TORT OR OTHERWISE FOR CONSEQUENTIAL, SPECIAL, EXEMPLARY OR INCIDENTAL DAMAGES. IN NO EVENT SHALL OUR LIABILITY EXCEED THE PURCHASE PRICE. ENFORCING THE LIMITED REPLACEMENT RIGHTS IS YOUR EXCLUSIVE REMEDY. INFORMATION
Information about products is as provided by our supplier. We make no warranty or representation concerning such information. OBLIGATIONS
You warrant, represent and agree: (1) to comply with all laws; (2) that our sale and shipment of the product will not, by export thereof, your legal status or otherwise, cause us to violate any law; and (3) to indemnify us against any losses from a failure by you or a third party to comply with law or these terms and conditions, or from use of the product.