Shipping Policy for Cooks Direct - Cook's Correctional

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Shipping Policy

Cook’s strives to excel in Customer Service and therefore we do our best to ship all orders received by 12:00pm (CST) the same day. Orders received after hours will ship the following business day. We ship most of our orders via UPS, with Fed-Ex used as a secondary source. Larger items may ship freight carrier. You may expect delays when:

· Merchandise is shipped direct from the manufacturer

· Merchandise is of an irregular size or requires common carrier delivery

· Merchandise is on back order from the manufacturer

Cook’s currently offers online shipping to all U. S. fifty (50) states, including Hawaii and Alaska. However, customers in Hawaii and Alaska should call for additional shipping charges. At this time Cook’s does not offer international online shipping. If you are interested in shipping to another country please contact us at 800-956-5571.

Shipping & Handling - Methods and Charges
At Cook’s we do our best to offer competitive rates on shipping. To help you understand the charges, we have standardized our base shipping & handling rates to simplify your ordering process. Please consult the table below for our shipping & handling options and base prices. We do not ship items to P.O. Boxes.

All orders over $2,000 shipped by UPS Ground are billed as free freight. Oversize Charges still apply to items that are indicated as Oversized. See Oversize Charge disclaimer below.

CLICK HERE TO SEE OUR SHIPPING RATE TABLE

· Oversize Charge: Items that are unusually heavy or large will incur an additional charge in addition to the standard shipping charges. These charges are noted on the individual product web pages as an “Oversize Charge”. These generally apply to items that have a length or width greater than 48 inches or a weight over 75 pounds.

· Orders to Alaska and Hawaii are subject to extra fees, please contact our office for freight cost if you need an estimate.

· All items above 300 lbs. are subject to additional shipping costs, and a customer service representative will call you after your order has been placed.

Split Shipments
We will do our best to ship all items at the same time in the most effective packaging possible. Most orders will ship from our distribution center located in Lisle, Illinois. If any item in your order is out of stock you will receive a notice from us. In some cases, Cook’s may drop ship an item directly from the manufacturer causing shipping delays based on the manufacturers policy.

Order Tracking
Our website features an online tracking tool that enables you to track your order any time. All you need is your order number and your user ID and password. To track your order now, click here. You may also contact our customer service team toll free at 1-800-956-5571.

Residental Shipments
Orders that are over $75 that ship directly to a residence will require a signature. If no one is available to sign for the package, the carrier will leave a note with directions on how to obtain the package.

Holiday Shipping Policy
During the holidays it becomes more difficult to keep up with demand. Cook's is committed to shipping all orders received by 12 noon (CST) that same day. Once the order has left our warehouse, Cook's has no control over the exact day of when the order will actually reach its destination. Orders that are critical in nature, it is best to contact a Cook's Customer Service representative to discuss the best possible routing for your order. Contact us at 1-800-956-5571.

Cook's has no control over shipping dates and times of orders that are drop-shipped directly from the manufacturer.

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27725 W. Diehl Road, Warrenville, IL 60555
Phone: 800-956-5571 Fax: 800-956-6822

Prison Kitchen Equipment - Jail Kitchen Supply - Prison Kitchen Supplies

Cook's Correctional Kitchen Equipment is proud to distribute heavy duty kitchen supplies to correctional facilities all across the United States. Cook's Correctional Kitchen Equipment was founded in 1996 to provide highly durable and secure equipment and supplies to jails and prisons. You can trust the experts at Cook's Correctional Kitchen Equipment to understand the unique challenges you face in your facilities and help you find the best products to fit your security needs and your budget. We'd be happy to give you a quote at 1-800-956-5571 - call today!